Terms & Conditions

Cosy Christmas (sole trader)

1. About This Service

Cosy Christmas provides seasonal Christmas lighting services, including design, material supply, installation, in-season maintenance, and optional takedown and storage.

All services are carried out by a sole trader unless otherwise stated.

2. Quotes

• An initial estimate is based on the photos, measurements and details you give us online.
• We then visit the property free of charge. The price we give you after that visit is fixed and does not move.
• The only exception is work you ask us to add, or conditions genuinely hidden at the time of the visit. Either way it is explained and agreed with you before we carry on.
• Quotes are valid for 48 hours.
• Work begins only after confirmation or deposit/payment.

3. Deposits & Payments

• A deposit may be required to secure an installation date.
• Deposits are non-refundable unless Cosy Christmas cannot complete the job.
• Full payment is due upon completion of installation unless otherwise agreed.
• Accepted payments: bank transfer, cash, or cryptocurrency. We do not take card payments.

4. Cancellations

Customer cancellations

• Cancelling within 24 hours of the booked installation forfeits the deposit.
• Cancelling after the installer has arrived requires full labour payment.

Installer cancellations

• Cosy Christmas may reschedule due to unsafe weather, illness, or unforeseen events.
• If Cosy Christmas cannot complete the work, the deposit will be refunded.

5. Access Requirements

The customer must provide:

• safe, unobstructed access to all working areas
• access to outdoor power (if needed)
• accurate height and property details

If access is unsafe or impossible, Cosy Christmas may cancel or reschedule.

Additional charges may apply if extra equipment/time is required due to inaccurate information.

6. Materials & Lights

6A. Customer-Provided Lights

Customers accept full responsibility for any lights or materials they supply.

Cosy Christmas is not liable for age-related faults, fragility, storage issues, misuse, or manufacturer defects.

6B. Lights Supplied by Cosy Christmas

The lights, cables, timers and clips supplied for your installation are bought as part of the job and belong to you once the installation is paid for in full. We do not rent displays and we do not take your lights away at the end of the season unless you have asked us to.

Every quote includes:

• the lights and fixings themselves, which are yours to keep
• design and installation
• maintenance for the whole Christmas season, at no extra cost

6C. What Ownership Means

Because the display is yours, you are free to keep it, reuse it or have somebody else install it in future years.

While the display is up in its first season, Cosy Christmas maintains it: if a run fails or a fixing slips, we come back and put it right at no charge.

After the season ends, or after any takedown we have carried out, ongoing responsibility for the lights sits with you — storage conditions, later reinstallation, and any damage that happens outside our care. Repairs or reinstallation in later years are quoted as a new job, subject to availability.

7. Installation

• Installation times vary by property size and complexity.
• Safety takes priority at all times.
• Work may be refused in unsafe conditions (high winds, ice, unstable surfaces).
• Cosy Christmas will not modify internal electrical systems.

8. Takedown & Storage

8A. Takedown Is Included As Standard

• Takedown is included as standard on every installation and is priced openly as its own line in your quote.
• If you would rather take the display down yourself, tell us before you accept the quote and we will remove that line and the cost with it. That decision is recorded against your quote.
• Where booked, takedown is carried out at the end of the Christmas season. This is normally in January, but exact timing may vary.
• If access is delayed or missed on the agreed day, a second-visit fee applies.
• Because the display is yours, anything we take down is returned to you unless you have also booked storage.

8B. Storage

• Where takedown is booked, storage is included with it: we test, coil and store your display in dry conditions until the following season.
• Stored displays remain your property throughout, and are returned to you on request.
• If you do not book takedown, the display stays with you and its condition thereafter is your responsibility.

8C. Liability After Handover

The display is yours from the moment the installation is paid for in full. Beyond the in-season maintenance described in clause 6C, and beyond any takedown or storage you have booked with us:

Cosy Christmas is not liable for:

• faults or failures occurring after handover
• weather damage
• wind, rain, ice, or storm effects
• electrical issues
• bulb burnout or degradation
• misuse or incorrect storage
• early deterioration of products
• damage caused during customer takedown
• incorrect reinstallation by the customer or third parties

All post-install issues for owned setups require a new paid booking.

9. Weather & Safety

Appointments may be postponed if dangerous conditions exist, including:

• high winds
• ice or snow
• heavy rain at height
• unsafe working environments

Cosy Christmas retains the right to adjust appointments for safety.

10. Damages & Liability

Cosy Christmas carries appropriate public liability insurance.

Cosy Christmas is not liable for:

• pre-existing property damage
• manufacturer defects
• customer-provided lights failing
• electrical issues within the customer's property
• damage caused by severe weather, animals, or third parties
• movement or shifting of lights due to weather
• surface or tile damage occurring on already loose/worn areas
• indirect losses (income, business interruption, delays)

Accidental damage caused directly by the installer will be handled through liability insurance.

Statutory consumer rights remain unaffected.

11. Customer Responsibilities

The customer agrees to:

• provide accurate property information
• ensure safe access on installation and takedown days
• obtain permissions for business/shopfront installs
• not modify or tamper with installed lighting
• assume full responsibility for owned lights, including takedown and storage

Extra charges may apply for modifications or access issues requiring additional labour.

12. Photos & Videos

Cosy Christmas may take photos/videos of completed installations for marketing purposes (website, social media, ads).

Customers may request non-use or removal via written message.

13. Refunds

• Deposits are non-refundable unless Cosy Christmas cancels.
• Payments for completed installations are non-refundable.

Refunds are only considered if:

• Cosy Christmas cannot complete the job and no alternative date is possible
• Materials supplied by Cosy Christmas are defective and cannot be replaced during the Christmas period

Ownership purchases are non-refundable once installation is complete.

No refunds apply for any issues arising after ownership transfer.

No refunds apply for:

• change of mind after installation
• weather-related movement or wear
• customer-provided lights failing
• customer delays or missed appointments

Consumer rights remain unaffected.

14. Agreement & Governing Law

By booking, paying a deposit, or submitting the quote form, you agree to these Terms & Conditions.

These terms follow the laws of England & Wales.